Delivery

Where we deliver

We deliver to Belgium, the Netherlands, France and Luxembourg.

We do not deliver outside these countries for the moment. If you live elsewhere, write to us at [email protected]: we will see what is possible.

Shipping costs

Delivery is free on purchases from 45 €, to every country we serve.

Below that amount, the cost depends on the destination and on the volume of the order. It is calculated and shown before final confirmation: you always see the exact total before you pay.

Timescales

Orders are prepared as soon as payment is received. Unless a different period was agreed at the time of the order, delivery takes place at the latest thirty days after the contract is concluded, in accordance with Article VI.43 of the Belgian Code of Economic Law. In practice it is usually a good deal faster.

If we are late, you may grant us a reasonable additional period. If that is not met, you may terminate the order and be reimbursed without delay.

Tracking

A confirmation email is sent as soon as you order, and a second one on dispatch, carrying the carrier's tracking link where one is available. You can also check the state of your order from the Order tracking page, using your order number and your email address.

On receipt

Check the condition of the parcel in front of the courier. If the packaging is visibly damaged, note it on the delivery slip and tell us at [email protected] as soon as you can, with photographs. We take the matter in hand; an item damaged in transit is never charged to you.

Items on the waiting list

Some pieces are offered on a waiting list rather than for sale. Joining it is neither an order nor a payment: you simply receive an email when the piece returns, and you remain free to order or not.

Returns

How to send an item back and be reimbursed is set out on the Returns and withdrawal page.

---

Last updated: 29 August 2026.